Senior Customer Service Representative (f/m/d)

X-FAB est une fonderie spécialisée, leader dans le développement et la production de puces sur tranches de silicium pour circuits numériques ou analogiques intégrés (Mixed-signal ICs) ainsi que pour de nombreux dispositifs semi-conducteurs destinés à être utilisés dans les produits de nos clients ou de leurs clients. Purpose of the Role The Customer Support department of X-FAB France is looking for its new Customer Account Manager (m/f/x). As a Customer Account Manager (m/f/x), you will build long-lasting and trusted relationships with customers while maximizing their satisfaction in order to ensure the sustainability and growth of the revenue generated by your customer portfolio.   Key Responsibilities * Manage customer orders, monitor their execution, and coordinate deliveries in collaboration with internal teams and other group sites. * Analyze customer forecasts, anticipate risks, and ensure proactive communication in the event of production or delivery issues. * Ensure the implementation of commercial agreements and handle customer complaints, product returns, and specific requests. * Develop and maintain strong, long-term customer relationships by providing responsive support and high-quality communication. * Participate in customer audits and business reviews to support customer satisfaction and account retention. * Contribute to achieving performance objectives (On-Time Delivery, revenue, customer satisfaction) and propose continuous improvement initiatives. Profil recherché: Your Profile * Master's degree (Business School, Master's Degree, or equivalent) with a specialization in Supply Chain Management or Customer Relationship Management. * Minimum of 5 years of significant professional experience in an industrial environment. * Professional proficiency in English (B2 level or above); knowledge of Mandarin Chinese would be a strong asset. * Autonomous, detail-oriented, and curious. * Ability to coordinate multiple topics simultaneously while meeting deadlines and customer expectations. * Comfortable working in a fast-paced environment requiring adaptability and strong prioritization skills. * Proficient in the Microsoft Office Suite (Excel, PowerPoint, Word) and experienced with ERP systems (e.g., Microsoft AX).